Relay Health

Secure Online Messaging Services by RelayHealth

RelayHealth offers a secure, online messaging service with your purchase of MediSoft Version 14 (v14). RelayHealth's online messaging service allows patients, providers, hospitals, pharmacies, payors, and financial institutions to communicate with each other in an open network.

RelayHealth operates as a neutral partner to support quality care improvements and reduce the administrative costs of health care. RelayHealth's messaging service offers clinical and administrative features including e-prescribing, online medical consultations and results delivery.

Online messaging service is a convenient way to handle simple, non-urgent questions and routine service requests. The service helps minimize work interruptions by allowing patients to request prescription refills and renewals, schedule, reschedule or cancel appointments, access lab results, and ask insurance and billing questions - all online. Automatic message routing ensures that the right messages are delivered to the right person in the practice.

Features & Benefits of RelayHealth's Online Messaging Service

Patients

•   Online access to providers & pharmacies which includes online refills and renewals
•   Online access to lab and other diagnostic test results
•   Reimbursable, online webVisits with your provider
•   User-friendly solutions for managing eligibility & understanding co-pays
•   Ability to view & pay healthcare bills online
•   Secure access to personal health records

Providers

•   Online access to patients, payors & pharmacies
•   Reimbursable online consultations & electronic care management tools
•   End-to-end electronic prescribing
•   Prior approval for healthcare services & subsequent payments are settled accurately
•   Revenue cycle outsourcing
•   Business office management

Hospitals

•   An online business office that allows patients to access current account information
•   Real-time access to to acquire approval and payment for services prior to, during, and after care delivery
•   Improved workflow and information exchange
•   Remittance advice that saves time and prevents manual data entry errors
•   Claims processing that allows providers & hospitals to connect easily with over 1,800 payors nationwide
•   Patient statement processing for healthcare providers throughout the country
•   Outsourcing services across the entire revenue cycle

Pharmacies

•   Increase efficiency
•   Optimize cash flow and profitability
•   React quickly to changing market conditions
•   Reduce overhead costs
•   Improve business operation
•   Streamline administrative processes
•   Maintain regulatory compliance

Health Plans

•   Supplement service portfolios with convenient, secure, Web-enabled services
•   Enhance member recruitment efforts and retention
•   Reduce prescription errors
•   More closely monitor chronic conditions
•   Quickly and directly communicate lab results
•   Automatically document communications
•   Save time & money by dealing with nonurgent healthcare matters online
•   Attract and retain employer groups with innovative, comprehensive online services
•   Quickly inform your members of important information in a cost-effective way
•   Extend the value of your current health plan online offerings.

Employers

•   Enhance your health care benefit plan
•   Reduce healthcare costs
•   Boost employee productivity
•   Improve plan satisfaction
•   Enhance your consumer-focused strategy